Terms & Conditions (Million Dollar Guarantee)

Definitions

"RoofClaim" means RoofClaim's website, mobile app, or on call with a RoofClaim's representative. "Qualifying Service" means roofing services performed by a roofing professional.

RoofClaim Million Dollar Guarantee

The RoofClaim Million Dollar Guarantee protects you when you use Qualifying Services.
If you are not happy with a Qualifying Service, RoofClaim will fix the problem.
This protection follows the exclusions, terms, and limits listed below.

What RoofClaim Will Do

RoofClaim may:

• Re-perform the service — either by the same or a different Service Professional, or
• Provide compensation, which includes:
  • The amount you paid for the Qualifying Service through the RoofClaim Platform.
  • The proven cost of damage that RoofClaim decides was directly caused by that service.

Note: RoofClaim’s total responsibility will not exceed $1,000,000 per incident.

A Note About Exclusions

You can buy roofing services through RoofClaim in two ways:

• At a fixed, upfront price, or
• At a price negotiated later with the Service Professional.

The exclusions under the Million Dollar Guarantee differ based on which option you choose.
For more details, see Subsections (e) and (f).

Eligibility Rules

You qualify for the RoofClaim Service Guarantee if you report issues within 90 days of your last payment.
Contact RoofClaim by phone at (770) 615-4269 or email at legal@RoofClaim.com.
If you miss the 90-day window, your claim does not qualify.
For repeat services, each one counts as a separate event.

Insurance Rules

Your personal insurance (like home, renter's, auto, or umbrella) covers claims first.
The RoofClaim Guarantee is secondary.
It only pays for losses not covered by your insurance.

Exclusions: Fixed-Price Services

Fixed-price services (paid upfront on RoofClaim) have these exclusions:

• Services from RoofClaim's Referral Network.
• Services not booked and paid directly on RoofClaim.
• Merchandise only.
• Damage from nature (storms, earthquakes, pollution).
• Business losses (income, use, market).
• Property damage over original value (after depreciation).
• Your actions or third-party faults.
• Manufacturer defects.
• Pre-existing damage.
• Items you supplied or your recommendations.
• Flood/water damage (mold, bacteria).
• Hazardous materials, terrorism, pollution.
• Cash, gift cards, securities.
• Intentional acts by pros.
• Normal wear/tear or minor cosmetic issues.
• Fine art/antiques/collectibles/jewelry.
• Damage beyond the affected area.
• Loss of use (storage, moving costs).
• Sentimental or undocumented value.
• Electronic data loss.
• Repairs outside service area.
• Pets, liability, shared areas.
• Shipping/tax costs.
• Theft without police report or poor proof.
• Issues after/unrelated to service.
• Illegal products/services.
• Hidden building defects.
• Services not booked on RoofClaim.
• Third-party reports.

Exclusions: Non-Fixed-Price Services

Negotiated-price services have these exclusions (plus some overlaps):

• You broke RoofClaim rules.
• Missed 90-day report deadline.
• Not fully booked/paid on RoofClaim.
• Nature damage not proven from service.
• Business losses.
• Theft over value (after depreciation).
• Your or third-party faults.
• Manufacturer defects.
• Pre-existing damage.
• Your items/recommendations.
• Flood damage not proven from service.
• Hazardous/terrorism/pollution.
• Cash/gift cards/securities.
• Normal wear/tear or minor issues.
• Fine art/antiques/collectibles.
• Loss of use not proven from service.
• Sentimental value.
• Electronic data loss.
• Pets/liability/shared areas.
• Theft without police report/poor proof.
• Unrelated/after service issues.
• Illegal items/services.
• Hidden defects.
• Medical/legal/arbitration fees.
• Unproven service-caused losses.
• Scheduling/timing issues.
• Third-party reports.

How to Submit a Claim

Any other info asked. Contact RoofClaim by: Phone: (866) 786-8474 or Email: customersolutions@roofclaim.com