Frequently Asked Questions

We've answered as many frequently asked questions below as possible. If you don't see your question answered, please contact us.

How does the Million Dollar Guarantee work?

RoofClaim.com provides a 2-year labor warranty in addition to the warranty provided by the manufacturer. The RoofClaim.com warranty is valid for 2 years only. RoofClaim.com shall assume all costs to repair and/or replace any imperfection due to its failure to install the work in a professional manner.

 

The RoofClaim.com warranty excludes the following events outside the scope of the contract:

 

Failure of the homeowner to maintain the roofing system
Vandalism and/or acts of sabotage
Damage caused by additional projects, repairs, or construction to the property not performed by RoofClaim.com
Acts of God (including but not limited to wind, lightning, hurricane, tornado, hailstorm, sinkholes, impact of foreign objects, and other naturally occurring events)

You can expect to receive your warranty package from RoofClaim.com by email 10 business days after you have paid in full.

Who created RoofClaim.com?

Brian Wedding is the founder and CEO of RoofClaim.com. RoofClaim.com is your trusted roofing technology services company. We’ve brought our years of experience in the industry to build a technology services company that addresses every aspect of a roofing project. When you work with Roofclaim.com, you have access to a network of insurance, realtor, and contractor experts to get the job done right. We are headquartered in Atlanta, Georgia. We also have multiple locations throughout the United States. At RoofClaim.com we value excellent customer service, integrity, quality, and teamwork. We understand that dealing with the insurance company is confusing, and we want to eliminate that stress for you by making the process simple and stress-free. Our goal is to expedite the communication process with the insurance company, and in the end provide a high-quality roof that exceeds your expectations. RoofClaim.com is a company built on honest and ethical hard work.

What is the RoofClaim.com process?

Dealing with insurance companies can be confusing and stressful. Therefore, it is RoofClaim.com's mission to make the roof replacement process and our communication with the insurance company hassle-free and easy for you to follow. Here is a step by step breakdown of our process: We examine your roof and check for any damage. If damage is detected, we will begin communication with your insurance company after you file a claim. You will open a new claim with your insurance company and provide them with the following information: Date of event (storm date), Type of damage (wind, hail, leaks, etc.), Condition of the house (Is the home livable/unlivable?). If there is structural damage, a general contractor is required. Do you need any emergency services? (tarp) If a tarp is needed, please see separate article located here: You will receive a claim number and will be assigned an adjuster from your insurance company to perform an inspection of the damage. We send a diagram and estimate to your insurance company. A RoofClaim.com representative and field adjuster from the insurance company will be at the adjuster meeting. The insurance field adjuster will create a report that details the damages found and sends that report to the desk adjuster, who reviews and makes a determination on the claim. Once the claim is approved and all homeowner responsibilities (deductible, HOA approval, etc.) are met, we will pull permits, order materials, and add you to the install schedule. The homeowner is responsible for paying the deductible. The deductible is due on the first day of install. After the install, we will process all the documents required by your insurance company in order to have the remainder of the claim paid out. The warranty package will be sent (via email) 10 business days after the claim has been paid in full.

How do I obtain a wind mitigation report?

RoofClaim.com specializes in full roof replacements. A Wind Mitigation Inspection can only be completed by someone who has the required specialized license. RoofClaim.com does not have this license and therefore cannot complete the inspection.

What is a wind mitigation report?

During a wind mitigation inspection, a certified inspector reports on the key features that may decrease the amount of damage a home suffers during a hurricane or strong wind storm. Depending on the findings, this report can be submitted to the homeowner's insurance company to receive lower premiums.

Can you tarp my roof?

In the event of an emergency and a tarp is required, please follow these steps: If your roof is leaking prior to your date of install, please contact our office immediately a 1-855-560-3765. We do not install tarps; however we will suggest a company for you to contact. Be clear and provide adequate detail about the areas of concern. If possible, please take pictures of the leaking/damaged areas as this will be useful information when speaking to the tarp company. It is generally the homeowner's responsibility to bill the insurance company for reimbursement of the tarp costs. Please be sure to ask the company you've chosen for their exact process.

When will the NOC be released so I can complete the sale/refinance of my home?

The Notice of Commencement (NOC) documentation can be completed 10 business days after the final payment on the account is received. This allows the payment to clear both banks without returning. The title company will need to send a form called the Contractor's Final Affidavit for RoofClaim.com to complete. Once that form is filled out the NOC can be terminated by the title company.

Why is the insurance company taking so long to provide updates and/or a determination?

Since each claim is different, the length of the determination process varies. Insurance companies may also be backed up if they are receiving an influx of claims. RoofClaim.com policy is to follow up with your insurance company at a minimum of every 3-5 days to ensure everything is moving along properly and smoothly. A call from the insured can usually help the process move faster as well.

What happens when my claim is approved?

Once approved, the desk adjuster sends the estimate to the homeowner and RoofClaim.com. At this time, the insurance company will issue the first check, also known as the ACV (Actual Cash Value). To get your project started, RoofClaim.com must submit documentation and then the insurance company will issue out the remaining in the form of a second check (depreciation check).

What happens if my claim is denied?

When a claim is denied, this means that the insurance adjuster has not found enough damage to warrant a roof replacement, or that your loss is lower than your deductible. If you believe your roof has enough significant damage to warrant a roof replacement and would like a reinspection, please communicate this request to RoofClaim.com. RoofClaim.com will then send resinspection documentation to the insurance company. In that case, a different adjuster may be sent out to complete the reinspection. 25% Rule-In the state of Florida, if more than 25% of the roof is damaged, then the entire roof must be brought up to code, which often results in a full roof replacement.

What is a Notice of Commencement (NOC)?

This is a document that officially sets the beginning date of a project or installation. It is then filed with the county to pull the permit.

What information will the HOA Architectural Review Committee require?

A homeowners association (HOA) typically requires that you complete an application describing the project you are proposing and submit a detailed description of the building plans. This may include a request for details about proposed building materials, paint, or any additional modifications to the property. HOA architectural guidelines vary widely depending on the subdivision. Some neighborhoods simply want control over significant changes or additions visible from the street; others may require that even small changes, such as color choices for the roof, be approved first. Your HOAs rules and regulations will explain what needs to be approved and the process to do so. Your HOA will inform you of the timeline allotted for the architectural review process. Some HOAs require 30 days, but the process could be shorter or longer.

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