Frequently Asked Questions

We've answered as many frequently asked questions below as possible. If you don't see your question answered, please contact us.

Why can't you get my HOA approval for me?

roofclaim.com does not handle the HOA approval process for the homeowner because we do not know who your HOA is, and often the HOA is unwilling to talk to us because we are the contractor, not the homeowner. However, often we have already installed in your neighborhood and may have access to the required forms or have previous knowledge of the process. We will assist you to our fullest extent possible, but ultimately getting HOA approval is the homeowner's responsibility. Please help your neighbors and future customers and share what you have or know about your HOA. You can email info to documents@roofclaim.com.

What is a Homeowner Association (HOA)?

A homeowner association is the organization within your subdivision or neighborhood that makes and enforces rules for the properties and their residents. It is the homeowner's responsibility to get the approval from the HOA before the roof replacement can begin. It is advised to start the approval process early as some HOAs have longer than average approval processes. roofclaim.com has most likely replaced roofs in your neighborhood/subdivision before, and may have access to the application forms and documents. In that instance, we will try to assist you in the HOA approval process as much as we can, but it is still ultimately the homeowner's responsibility to get approval.

What does the roofclaim.com warranty cover?

roofclaim.com provides a 2-year labor warranty in addition to the warranty provided by the manufacturer. The roofclaim.com warranty is valid for 2 years only. roofclaim.com shall assume all costs to repair and/or replace any imperfection due to its failure to install the work in a professional manner. The roofclaim.com warranty excludes the following events outside the scope of the contract:
  • Failure of the homeowner to maintain the roofing system
  • Vandalism and/or acts of sabotage
  • Damage caused by additional projects, repairs, or construction to the property not performed by roofclaim.com
  • Acts of God (including but not limited to wind, lightning, hurricane, tornado, hailstorm, sinkholes, impact of foreign objects and other naturally occurring events)
You can expect to receive your warranty package from roofclaim.com by email 10 business days after you have paid in full.

When will I get my warranty?

You will receive your labor warranty packet from roofclaim.com (via email) once the installation is complete and within 10 business days after you have paid in full. Registering your manufacturer warranty must be completed directly with the manufacturer of the roofing materials (e.g. Atlas Roofing, Owens Corning, Crown Roof Tiles, Eagle Roofing) as this is the homeowner's responsibility.

How do I register my warranty with Owens Corning?

It is the homeowner's responsibility to register with Owens Corning in order to get the manufacturer warranty. To register your Owens Corning warranty, please call 1-800-GET-PINK® (1-800-438-7465). To view more information and details about Owens Corning warranties, please visit the Owens Corning Website.

roofclaim.com replaced my roof and now I have a leak, what should I do?

Please report any leaks or issues you have with your roof immediately. Call us at 1-855-560-3765 to speak with the warranty department so we can resolve the issue as soon as possible. You may also submit a claim by emailing us at info@roofclaim.com (please provide pictures in the email if possible).

How soon can I schedule a roof repair?

At roofclaim.com, we do our best to accommodate your needs and work around your calendar. We assess all warranty claims within a timely manner, depending on the severity of your case.

How long will my roof replacement last?

In perfect weather conditions, your new roof should last between 20-30 years. However, it is rare that the weather will be perfect, as storms and hurricanes do occur. It is hard to determine how long your roof will last. No roof is made to withstand storms, hurricane forces, winds, hail, etc. Major weather events often cause enough damage to warrant a full roof replacement. A roof's life also depends on the materials used. Some materials and shingles will last longer than others. The most durable roofs are asphalt, metal, and slate; however, all roofs will undergo damage overtime.

How can I tell if there's a problem with my roof?

Sometimes you can tell when a roof is nearing the end of its life by simply looking at it. If the shingles are curled, cracked, or missing, you may need new shingles or to replace them. Dents in vents or other soft metals could also be a sign there is a problem. Often it is best to take a closer look or to get a professional contractor to perform a roof inspection. If there are shingle granules (small, black, sand-like substance) in your gutters, this is also a sign that your shingles are wearing down. You can also determine your roof stability by looking at the interior of the house. If you notice spots or stains on the wall, this could possibly be from water damage from a leaky roof. If you find that the attic is wet/damp, or there is extra light streaming in from outside, this is due to holes or leaks in your roof. Lastly, a major sign that your roof needs replacing is if it is sagging or caving in. You can identify this by looking in the attic to see if any decking or rafters are sagging downwards rather than standing strong and sturdy. The moisture in the air or leaks could be the cause of this. If this happens, it would most likely warrant a full roof replacement. If you have any concerns about the condition of your roof, contact us at  to schedule your 1-855-560-3765 free roof inspection . We are happy to help eliminate any concerns you have!

What are the responsibilities of the homeowner?

The homeowner receives a Homeowners Responsibility document informing them of their responsibilities as they do business with roofclaim.com. This document details information about day of installation, material delivery/drop-off, HOA approval, permits, and other need-to-know information. It is important that you thoroughly read through all the information listed on the document so you are well informed on all of roofclaim.com's policies.

Will roofclaim.com pay my deductible?

roofclaim.com cannot waive, rebate, or promise to pay all or any part of the insurance deductible. Your deductible must be paid in full on the day of install. Some roofing companies claim they can/will pay your deductible, however this is done unethically. A roofer who will assume or absorb the cost of your deductible is actually inflating the cost of their work on the estimate and invoice.

Why do I have to pay my deductible to roofclaim.com? The insurance company already took it out on the estimate.

The customer's responsibility is to pay the deductible out-of-pocket. roofclaim.com cannot waive, rebate, or promise to pay all or any part of the insurance deductible. Example : There are $10,000 total worth of damages to your roof. Your deductible is $2,000. You are responsible for paying $2,000 out of pocket. The insurance company will cover the remaining $8,000; but only after you have paid your $2,000 deductible. You must pay your deductible.
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RoofClaim is not a licensed public adjuster under section 626.854, Florida Statutes and does not provide services as a public adjuster for insurance claims.
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