Terms & Conditions (Million Dollar Guarantee)

a. Definitions

"RoofClaim.com Platform" means RoofClaim.com's website, RoofClaim.com's mobile app, or over the phone with a RoofClaim.com representative. "Qualifying Service" means a service performed by a Service Professional matched to you by RoofClaim.com and which you fully paid for through the RoofClaim.com Platform. 2.

b. RoofClaim.com Million Dollar Guarantee

1. The RoofClaim.com Million Dollar Guarantee provides certain limited protections provided by RoofClaim.com for Qualifying Services. Subject to the below exclusions and the terms and conditions and limitations herein, if you are dissatisfied with the performance of a Qualifying Service, RoofClaim.com will either (a) have the Qualifying Service reperformed by the same or a different Service Professional; or (b) compensate you: (1) the amount you paid though the RoofClaim.com Platform for the Qualifying Service; plus (2) the amount of damage that can be proven by you, in RoofClaim.com's sole determination, was directly caused by such Qualifying Service. In no event shall RoofClaim.com's liability under the RoofClaim.com Million Dollar Guarantee exceed One Million Dollars ($1,000,000.00) per incident. A note about exclusions: Please note that you may purchase services through RoofClaim.com that have fixed, upfront prices, or you may purchase services through RoofClaim.com that are later negotiated with the Service Professional. The applicable exclusions of the RoofClaim.com Million Dollar Guarantee are different depending upon whether or not you paid a fixed, upfront price for the Qualifying Service. See Subsections (e) and (f) for details. 2.

c. Eligibility

You are eligible for the RoofClaim.com Service Guarantee provided that you report the issue within ninety (90) days after you made the last payment toward the Qualifying Service by contacting RoofClaim.com by phone at (770) 615-4269, by email at legal@RoofClaim.com, or by online chat and providing all of the requested information about your issue. If you do not report the issue within ninety (90) days after you made the last payment toward the Qualifying Service, your claim is ineligible for the RoofClaim.com Million Dollar Guarantee. For recurring services, each time the Qualifying Service was performed is treated as a separate incident.

d. Insurance

If you or the Service Professional carry insurance that would cover you in the event of a claim (e.g., when a fire occurs), such as renter's insurance, homeowner's insurance, automobile insurance or an umbrella policy ("Personal Insurance"), you agree that your Personal Insurance is primary and the RoofClaim.com Million Dollar Guarantee is secondary. The RoofClaim.com Million Dollar Guarantee will only compensate for losses to the extent not otherwise covered by your Personal Insurance, and only as permitted herein.

e. Exclusions For Fixed-Priced Services

If you purchased a Qualifying Service that had an upfront, fixed price, that Qualifying Service will be covered under the RoofClaim.com Million Dollar Guarantee, subject to the following exclusions: 1. Professional Services that are requested through RoofClaim.com's Referral Network; 2. Any Professional Service that is not booked and paid for directly on the RoofClaim.com Platform; 3. Merchandise; 4. losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes; 5. losses arising out of interruption of business, loss of market, loss of income and/or loss of use; 6. losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation; 7. losses arising from the acts or omissions of you or third party; 8. losses arising from the negligence or misconduct of a third party: 9. losses arising from a manufacturer's or a product's defects; 10. losses from pre-existing damages or conditions of the item or property; 11. losses arising from items supplied by you or due to your recommendations (e.g., if a manufacturer recommends affixing furniture to a wall and a Requester declines to have furniture affixed, etc); 12. losses arising from flooding and/or water damage including mold, fungi or bacteria; 13. losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution; 14. losses of cash, third party gift cards and securities; 15. losses as a result of an intentional wrongful act by a Service Professional; 16. losses arising from normal wear and tear; losses for items that retain their functionality (e.g., minor cosmetic damage, ordinary wear and tear, a t.v. that has a scratch on the bezel); 17. losses for fine arts, which includes but is not limited to paintings, etchings, printed photos, pictures, tapestries, rare or art glass, art glass windows, valuable rugs, statuary, sculptures, antique furniture, antique jewelry, bric-a-brac, porcelains, antique automobiles, coins, stamps, other collectibles, collections, furs, jewelry, precious stones, precious metals, and similar property of rarity, historical value; 18. losses for damage beyond the specific damaged area (e.g., should flooring sustain damage, any loss is limited to the replacement cost of the square footage that was damaged after deducting for obsolescence and physical depreciation); 19. loss of use damages, including without limitation, loss of use such as property, furniture and the costs of any storage, movement and insurance of furniture in connection with loss of use; 20. losses based on sentimental and/or undocumented intangible value; 21. losses or damages associated with the unauthorized acquisition of, access to, destruction of, and/or loss of electronic data, including but not limited to films, records, manuscripts, drawings or photographs, data, information, audio or video recordings, files, facts, programs or other materials stored as or on, created or used on, or transmitted to or from, computer software, including systems and applications software, hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices, cloud storage, or any other media which are used with electronically-controlled equipment; 22. losses related to repairs outside of the area where the Professional Services were performed; 23. losses of pets, personal liability or damage to shared or common areas; 24. losses arising from shipping costs and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items; 25. losses of theft without a valid police report, if requested by RoofClaim.com; and losses with insufficient documentation; 26. losses occurring after, or unrelated to, the performance of a Qualifying Service; 27. losses involving products or services, or uses of either, that are prohibited by law; 28. losses due to unforeseeable or latent defects in the premises; 29. losses related to services not explicitly booked through the RoofClaim.com Platform; and 30. losses reported by third parties.

f. Exclusions For Non-Fixed-Priced Services

If you purchased a Qualifying Service that did not have an upfront, fixed-price, that Qualifying Service will be covered under the RoofClaim.com Million Dollar Guarantee, subject to the following exclusions: 1. you have violated this Agreement or any other RoofClaim.com Agreement; 2. you failed to report the issue within ninety (90) days after you made the last payment toward the Qualifying Service; 3. any service that is not both booked and fully paid for directly on the RoofClaim.com Platform; 4. losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes, which are not proven to be caused by the Qualifying Service; 5. losses arising out of interruption of business, loss of market, loss of income and/or loss of use; 6. losses for theft exceeding the original value and/or replacement value for such property, less any standard depreciation; 7. losses arising from your acts or omissions; 8. losses arising from the negligence or misconduct of you or a third party: 9. losses arising from a manufacturer's or a product's defects; 10. losses from pre-existing damages or conditions of the item or property; 11. losses arising from items supplied by you or due to your recommendations (e.g., if a manufacturer recommends affixing furniture to a wall and you decline to have furniture affixed, etc.); 12. losses arising from flooding and/or water damage including mold, fungi or bacteria, which are not proven to be caused by the Qualifying Service; 13. losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution; 14. losses of cash, third party gift cards, and securities; 15. losses arising from normal wear and tear; 16. losses for items that retain their functionality (e.g., minor cosmetic damage, ordinary wear and tear, a t.v. that has a scratch on the bezel); 17. losses for fine arts, which includes, but is not limited to, paintings, etchings, printed photos, pictures, tapestries, rare or art glass, art glass windows, valuable rugs, statuary, sculptures, antique furniture, antique jewelry, bric-a-brac, porcelains, antique automobiles, coins, stamps, other collectibles, collections, furs, jewelry, precious stones, precious metals, and similar property of rarity, historical value; 18. loss of use damages, including without limitation, loss of use such as property, furniture and the costs of any storage, movement and insurance of furniture in connection with loss of use, which are not proven to be caused by the Qualifying Service; 19. losses based on sentimental and/or undocumented intangible value; 20. losses or damages associated with the unauthorized acquisition of, access to, destruction of, and/or loss of electronic data, including but not limited to films, records, manuscripts, drawings or photographs, data, information, audio or video recordings, files, facts, programs or other materials stored as or on, created or used on, or transmitted to or from, computer software, including systems and applications software, hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices, cloud storage, or any other media which are used with electronically-controlled equipment; 21. losses of pets, personal liability or damage to shared or common areas; 22. losses of theft without a valid police report, if requested by RoofClaim.com; and losses with insufficient documentation; 23. losses occurring after, or unrelated to, the performance of a Qualifying Service; 24. losses involving products or services, or uses of either, that are prohibited by law; 25. losses due to unforeseeable or latent defects in the premises; 26. losses due to medical bills, legal fees, or arbitration fees; 27. losses that cannot be proven by you to have been caused by the Qualifying Service, in RoofClaim.com's determination; 28. losses resulting from scheduling or timing issues; and 29. losses reported by third parties.

How do I submit a Claim?

1. Alert RoofClaim.com either by phone at (866) 786-8474, by email at customersolutions@RoofClaim.com.com, or by online chat and providing all of the requested information about your issue. 2. Be prepared to provide the following: A. A rating for the project; B. Details regarding the scope of the Qualifying Service; C. Documentation such as contracts, pictures, text messages or any other pertinent information; D. your desired resolution; and E. Any other requested information.

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