Frequently Asked Questions

We've answered as many frequently asked questions below as possible. If you don't see your question answered, please contact us.

Have you done any roof replacements in my neighborhood?

There is a very high chance roofclaim.com has done roofs in your neighborhood. roofclaim.com has locations throughout the United States including, Florida, Tennessee, Texas, Lousiana, Ohio, Indiana, with our headquarters based in Atlanta, Georgia. If you would like to see one of the houses where we have completed a roof replacement, contact your account manager and let them know.

Do I get to pick the tile or shingle color?

Yes, you get to select your roof color. However, if your neighborhood has a Homeowners Association (HOA), shingle or tile color may need to be approved before the roof installation can begin. SHINGLE type or color may NOT be changed after install date is scheduled without incurring additional charges. If the shingle type or color is changed after scheduling the install, you will be subject to a $175 fee to offset the cost of expedited delivery & handling. TILE, profile, or color may NOT be changed after the installation date is scheduled without incurring additional charges. If the tile type, profile, or color is changed after scheduling, you will be subject to a fee to offset the cost of production, restocking, expedited delivery and/or handling at the rate of $250.00 per square. Once the material has delivered, roofclaim.com will be unable to accommodate any changes to Tile type, profile, or color.. Changing the color may also affect the HOA's approval, and possibly delay your install date. Refer to your contract for specific fee amounts.

Do I have to be home for material delivery?

No, you do not have to be home for material delivery. However on your scheduled delivery date, your driveway must be cleared completely in order for the materials to be rooftop delivered via semi-truck equipped with a conveyor system.

Why do I have to pay for shingle upgrades?

The insurance company only pays for the shingles that already exist on your roof. If you upgrade to a new shingle type, this expense is no longer the insurance company's responsibility, but the homeowner's responsibility to pay for. When you upgrade shingles, the insurance company does not pay for the upgrade. Example: You currently have 3-tab shingles on your roof. Insurance will cover new 3-tab shingles to replace the old, 3-tab shingles. If you decide to put architectural shingles on to replace the old, 3-tab shingles, this would be considered an upgrade and insurance will not cover the extra cost of the new, architectural shingles.

When will the roofing materials be delivered?

You will receive an email, a phone call, and a text informing you of the installation details and when the materials will be delivered. Please review your Homeowner's Responsibilities document for specifics.

What should I do before materials are delivered?

On material delivery day, all cars, trailers, recreational vehicles, boats, etc. must be moved out of the driveway (or perimeter of the house) the night before installation, but no later than 6:00 AM on the day of installation, as our crews arrive early. If cars are left in the garage, they will be blocked in until completion of the roof installation. If vehicles are left in the driveway (or perimeter of the house) they will be at risk for damage from falling debris and tools; roofclaim.com will not be liable for any damage incurred. Any tree branches that hang over (or block) the driveway must be trimmed to a height for a conveyor truck to have access to your roof so they can successfully deliver your materials. Please refer to #10 and #11 on your Homeowner's Responsibility document for more information regarding material delivery.

Is there a fee for changing the tile/shingle color?

If the shingle color choice is changed within 48 hours of install, the homeowner will be charged a fee. This fee is to cover the expense of the shipping and handling of the old shingle color. If the tile color, type, or profile is changed after the installation date is scheduled, the homeowner will be charged a fee of $250.00 per square (100 sq. ft.) to offset the cost of production, restocking, expedited delivery and/or handling. Once the material has been delivered, roofclaim.com will be unable to accommodate any changes to tile type, color, or profile.

What is a lien satisfaction letter?

The lien satisfaction letter is a legal document that indicates the organization or individual no longer has a claim on the property. This releases the lien on your property or belongings.

What should I do if my mortgage company is listed on the check?

You should always verify that the mortgage company listed on the check is correct. If the mortgage company listed on the check is incorrect, please call your insurance company. The mortgage company listed may be incorrect due to acquisition, refinancing, or simply due to human mistake. Request the check to be reissued with the correct mortgage company. Typically, you must provide the insurance company with verification of mortgage in order for the policy to be updated with the correct information. Verification can be proved in the following ways: Payment of Mortgage or Mortgage transfer letter. Next, check to see if your mortgage company has a local branch or office. If they do, take your check along with a copy of your estimate to the local branch for endorsement by the Branch Manager. Then, schedule a time for roofclaim.com to collect the check, or mail to: 1690 Roberts Blvd #112, Kennesaw, GA 30144

What if the mortgage company is listed on the check incorrectly?

If the mortgage company listed on the check is incorrect, please call your insurance company. Often the mortgage company is listed incorrectly due to acquisition, refinancing, or simply due to a mistake on the insurance company's part. Request the check to be reissued with the correct mortgage company. Typically, you must provide the insurance company with verification of mortgage in order for the policy to be updated with the correct information. Verification can be proved in the following ways: Payment of Mortgage or Mortgage transfer letter.

Why do I need to pay my deductible?

You must pay the full amount of your deductible before the insurance company will cover their part of the claim. Failure to pay your deductible will result in the insurance company not releasing the 2nd check (depreciation check) or other funds related to the claim. The installation may be put on hold or cancelled altogether if you are not able to pay the full deductible on the date of installation. There may be specific terms or consequences written in your policy if you do not pay your deductible. You should always know the terms of your policy before you sign.

What should I do when I receive insurance checks?

At any point when you receive an insurance check, please call us at 1-855-560-3765, or email us at info@jasperinc.com so we can take care of it on your behalf. We strive to make this entire process as hassle-free and clear for you as possible. You may receive 3 types of checks: ACV (Actual Cash Value )- the 1st check received from the insurance company. Depreciation - the 2nd check received from the insurance company. It is received after the roof installation is complete. Change Order/Supplement - a 3rd check covering the building code expenses incurred during the roof replacement process that were not included in the initial the insurance company's estimate The payees are typically roofclaim.com, the homeowner and the mortgage company. If your mortgage company has a local branch, go to get the check endorsed by the mortgage company. If your mortgage company does not have a local branch, call roofclaim.com to get assistance.
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RoofClaim is not a licensed public adjuster under section 626.854, Florida Statutes and does not provide services as a public adjuster for insurance claims.
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