Frequently Asked Questions
Get quick answers to common questions about our roofing services, processes, and what sets us apart in the industry. We've answered as many frequently asked questions below as possible. If you don't see your question answered, please contact us.
RoofClaim goes directly off the insurance company's estimate, as we feel this is the easiest way to make sure we are in agreement as to what is reasonable. In regard to the price which your insurance company agreed, surely there are companies out there who will replace the roof for less; however, they will not warrant their work, are unlicensed, use unlicensed subcontractors, or any combination of the above. Here at RoofClaim, we refuse to do business unethically and illegally, so we are not the cheapest company to do business with, but our work is of high quality and in accordance with legal building codes. Doing business with us also saves you time, eliminates confusion, and reduces stress since we communicate directly with your insurance company.
What sets RoofClaim apart from other roofing contractors is our ability to communicate directly with your insurance company throughout the roof replacement process. Our company has an excellent internal support team comprised of managers and support representatives that are knowledgeable on all stages of the roof replacement process. Our support representatives communicate back and forth on your behalf with your insurance company on matters regarding your claim. We keep you updated and notify you of all changes and details about your claim. Furthermore, we also handle all the necessary paperwork that must be sent to and received from the insurance company. Once all documents are received and signed off on, we deal with scheduling and payment with your insurance company. The overall goal is to streamline the roof replacement process to ensure that it is as simple and clear for you as possible.
No, you do not have to meet with a sales rep in order to begin your roof replacement process. RoofClaim currently serves in the following areas: Florida: Fort Lauderdale, Fort Myers, Jacksonville , Lake Mary, Lakeland, Melbourne, Naples, Orlando, Tampa, Miami, Georgia: Kennesaw, Indiana: Evansville, Louisiana: Prairieville, Tennessee: Madison, Texas: Dallas. However, if you are not in one of those territories, we can still talk with you over the phone and send a drone out to inspect your roof damage. We try our best to be as accommodating as possible! To begin your roof replacement process with us, contact us at 1-855-560-3765, or email us at info@roofclaim.com.
At RoofClaim, there is an excellent internal support team comprised of managers and internal support representatives that are knowledgeable on all stages of the roof replacement process. The internal support team communicates with the insurance company, the mortgage company, and the homeowner to ensure all processes are going along smoothly. All RoofClaim employees receive extensive and ongoing training to ensure that RoofClaim is constantly improving processes and continuously improving customer service. The team's goal is to make this entire process stress-free and hassle-free for the homeowner. If you have any questions or inquiries, please call our headquarters in Atlanta, Georgia at 770-426-5500.
No. A contract must be signed with us to allow us to communicate with your insurance company and work with the insurance company to create an estimate and report. All documentation is provided to both homeowners and insurance companies.
RoofClaim values excellent customer service, integrity, quality, and teamwork. RoofClaim is comprised of experts and professionals within the roofing industry that help make your roof replacement process simple and stress-free for you. The corporate headquarters office is fully staffed with customer service representatives focused solely on processing claims to ensure the process is hassle-free for the customer. All teams and departments within the company receive extensive and ongoing training to ensure that RoofClaim is constantly improving processes and continuously improving customer service. RoofClaim also puts an emphasis on giving back to the community by donating thousands of dollars to national and local charities such as Ronald McDonald House, Pet Alliance of Greater Orlando, Houston Humane Society, and the National Breast Cancer Foundation. RoofClaim is a company based on honest and ethical hard work.
RoofClaim creates an estimate used by the program Xactimate, which is the same software/program used by insurance companies. While you are entitled to know the full cost/estimate of the project, you are only responsible for paying the deductible.
You can call us at 1-855-560-3765 to schedule an inspection of your roof, or you can click here and fill out this form to schedule your inspection. One of our team members will be in contact with you to confirm the date of your free roof inspection so we can get the roof replacement process started.
We always recommend doing your homework before selecting a contractor. Below are some helpful tips to keep in mind: Ask friends and family for references or recommendations. Check licenses to verify the contractors are credible. Each state has different requirements. Be sure to verify with your state contractor board. Ask questions about the specific contractor's process and project timeline. Don't let price be your guide; lowball bids could result in cutting corners. Ask about the warranty and what it consists of specifically. Communication and comfort are extremely important as you will want clear and regular communication throughout your project.
If you would like to leave us a review, please click to our RoofClaim Google Reviews. This will open a new window and take you directly to Google Reviews. From there, you can start writing your review and rate us based on your experience. If you are not signed into your Google account already, you will be asked to first sign in to your Google account before you can leave a review. Another way to leave a review about us is through The Better Business Bureau. This can be completed by clicking on this link: bbb-RoofClaim. If you still have further questions, please call us at 1-855-560-3765 so we can assist you with any difficulties you may be having!
First, you will want to review your homeowner's insurance and see what it covers. Next, you will want to document everything. Take photos of any damage or possible issues with your roof. Then, select a reputable roofing contractor and stay in constant contact with your insurance company. The great thing about RoofClaim is that we will take care of this process for you. We simplify all of this and save you from having to deal with public adjusters.
A metal roof has an impressive lifespan, typically lasting between 40 and 70 years. This durability is due to the inherent strength and resilience of metal materials. The longevity of a metal roof can vary depending on factors such as the type of metal used (steel, aluminum, copper, or zinc), the quality of installation, climate conditions, and regular maintenance. Properly installed and well-maintained metal roofs can withstand extreme weather conditions, resist corrosion, and provide reliable protection for several decades. The use of protective coatings and finishes further enhances their resistance to environmental factors. With their extended lifespan, metal roofs offer a long-term roofing solution that can provide peace of mind and cost savings over the years.